Privacy Policy
How SEO Agency Gold Coast collects, uses and protects the personal information you share through this website and our free SEO audit form, written in plain English.
- What we collect and why
- Cookies and analytics
- Your rights under Australian law
What we collect and why
This covers the information you give us directly, mainly through the free SEO audit form.
This policy explains how SEO Agency Gold Coast ("we", "us", "our") handles personal information collected through this website. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Information you give us
When you request a free SEO audit or otherwise contact us through the form on this website, we collect:
- your name
- your email address
- your website address
- your message
- anything you choose to add in optional fields on the form
The form may also record technical details such as your IP address, browser type and the time of submission. We use these to help filter spam and keep the form secure.
Why we collect it
We use the information you send us to:
- review your website and prepare your free SEO audit
- reply to your enquiry and answer your questions
- discuss our services with you, if you ask us to
- keep a record of our communication with you
We will not add you to a marketing mailing list without your consent, and we do not sell personal information.
You do not have to give us your details, and you can browse this website without doing so. Without an email address and website, though, we cannot prepare or send an audit.
Cookies, analytics and Google tools
How we measure the way people use this website.
Google Analytics and Search Console
This website uses Google Site Kit, a WordPress plugin that connects the site to Google services including Google Analytics and Google Search Console.
Google Analytics uses cookies to collect information about how visitors use the site, such as pages viewed, time on site, the type of device and browser used, and the general location a visit comes from. This information is aggregated and helps us understand which pages are useful and where the site can be improved. We do not use it to identify individual visitors.
Google Search Console shows us how the website appears in Google search results, such as which searches lead people here. It reports on search performance as a whole rather than on individual visitors.
Information collected by Google is handled under Google's own privacy policy and may be stored on servers outside Australia.
Cookies
Cookies are small files stored by your browser. As well as analytics cookies, this website may use cookies that are needed for it to work properly, for example to keep the form secure.
You can block or delete cookies through your browser settings. The website will still work for browsing, although some features, such as the form, may not behave as expected.
Storage, sharing and your rights
How we keep your information safe, who else sees it, and what you can ask of us.
Storage and security
Form submissions are stored in this website's database and sent to us by email. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including keeping software up to date, limiting access to the people who need it, and using secure connections.
No method of storing or sending information over the internet is completely secure, so we cannot guarantee absolute security. We keep personal information only for as long as we need it for the purposes in this policy or as required by law, and then delete or de-identify it.
Who we share it with
We only disclose personal information to service providers who help us run this website and our business, such as website hosting, email and analytics providers, and only so they can provide that service. We may also disclose information where the law requires it.
Overseas access
We are a remote team across Asia, the US and Australia, and some of our service providers store data overseas. This means your information may be accessed or stored outside Australia. We take reasonable steps to make sure it is handled in a way that is consistent with the Australian Privacy Principles.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct or delete it. We will respond within a reasonable time. We may need to confirm your identity before acting on a request.
Questions and complaints
If you have a question about this policy or a concern about how we have handled your information, please contact us using the form on our contact page and mention privacy in your message. We will look into it and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
Changes to this policy
We may update this policy from time to time, for example if we change the tools this website uses. The current version will always be on this page, with the date it was last updated.
Last updated: October 2026
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